Refund policy
Return Policy for Smoke & Sugar Co.
At Smoke & Sugar Co., we take great pride in crafting high-quality, fresh bakery goods and small-batch beef jerky. Your satisfaction is our top priority! If you’re not completely happy with your purchase, please review our return policy below:
Return rules summary:
- Returns accepted (if approved) for 14 days
- Free return shipping
- No restocking fee
- No final sale items
Perishable Items (Bakery Goods & Beef Jerky)
Due to the nature of our perishable products, we cannot accept returns for bakery goods or beef jerky. However, if you experience any issues with your order, such as:
- Products arriving damaged or spoiled
- Receiving the wrong item(s)
Please contact us within 48 hours of delivery for assistance.
Refunds & Replacements
To request a refund or replacement for perishable items, email us at info@smokensugar.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging (if applicable)
We will assess your claim and, if approved, offer a replacement, store credit, or a refund.
Non-Perishable Items (Merchandise, Gift Boxes, etc.)
For non-perishable products, we accept returns and exchanges within 14 days of delivery as long as:
- The item is unused and in its original condition
- The original packaging is intact
To initiate a return, contact us at info@smokensugar.com. Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Shipping Errors or Lost Packages
If your order was lost or damaged during shipping, contact us immediately. We’ll work with the shipping provider to resolve the issue and ensure you receive your items.
Thank you for supporting Smoke & Sugar Co! We are always here to help and ensure you have the best experience possible.
Questions? Reach out to us at info@smokensugar.com.